Shop Policies

lead times
Many items listed on my site are made to order. This means that I require up to 4 weeks for production BEFORE they are shipped to you. Seconds and items listed as ready to ship will typically ship out within 3 business days.

shipping
My standard method of shipping is USPS Priority or UPS, and do not offer international shipping at this time. Please take the time to double check your address. I am not responsible for packages sent to the wrong address.

I try to reduce waste by recycling shipping materials. This means that your order may be packaged with used paper and/or mailed in a previously used box.

local pickup
If you're located in the Portland metro area, I'm happy to arrange a contactless pickup at my studio. Select the option for local pickup at checkout, and I'll email you to coordinate once it's ready!

returns/exchanges
All sales are final. Due to the nature of handmade ceramics, the item you receive will often vary slightly in size and differ from product photos. Please consider this before making a purchase, and feel free to reach out with any questions. Thanks for understanding!

If your item arrives damaged, please send a photo + tracking information ASAP to lyonlipsceramics@gmail.com.

gifts
If you're purchasing something as a gift, I'm happy to wrap it up nice + include a personal note to your recipient! Just email me or leave an order note :)